Documenting processes is the first step towards improving your business. However, it is often important to show where other criteria impact on the process. For example ISO standards for quality, compliance with legislation or auditory requirements or to show performance indicators. It is also useful to identify risks and highlight controls in the process.
Prove Compliance
Protos Indicator allows you to input standards and then allocate them to the relevant parts of the process. The advantage if this is that you only input your standards, rules, risks or controls once, they are held and maintained centrally in Protos Indicator, everyone may then use and re-use them in all of your models.You may report the indicator items together with your model in the HTML or rtf reports, you may then see which indicator items are relevant to each activity and see the full detail of the indicator item(s) at the relevant part of the process. There is also an ‘Indicator Matrix’ which is a summary of what indicators inpact on the processes and where they do so.
Types Of Indicator:
Indicator item: An Indicator Item is a quality or audit standard, business rule, guideline or legal requirement. Such examples may be ISO quality, Sarbanes Oxley, ITIL rules, business drivers or health and safety rules.Objective: An objective states what an organisation wishes to achieve within a certain period. You may specify where you meet (or strive to meet) these objectives within a process.
Performance Indicator: A Performance Indicator is a means of measuring how you are performing. These may be formally laid down by government or they may be your own internal indicators.
Risk: A risk shows where the process may fail. For example you may have a risk that ‘all work is not invoiced’, you may then highlight in the process where this risk relates to specified activities. Risks may be used in conjunction with control items so you may show where the risk occurs and which control ensures that the risk is minimised or eliminated.
Control Measure: A control measure indicates what is done to achieve a goal or minimise a risk.